Search your quarantined email. Select Advanced Filter to expand the advanced search options.

Select an email from the list to view more information about it.

Delete an email by selecting the checkbox  beside the email and selecting Delete. Alternatively, you can click on the email, and in the slideout, select Actions > Delete.

Multiple emails can be deleted together by selecting their checkboxes and selecting Delete.

If a message is deleted from quarantine, that message will not appear in the associated users’ quarantine, or in their quarantine report.

Release an email by by selecting the checkbox  beside the email and selecting Release. Alternatively, you can click on the email, and in the slideout, select Actions > Release.

Occasionally, an email in quarantine may have been incorrectly identified as spam. This is known as a ‘false positive’. When you select Release, it means you release the email from quarantine and automatically forward the email to the recipient.

Multiple emails can be released together by selecting their checkboxes and selecting Release.

Allow an email by by selecting the checkbox  beside the email and selecting Allow. Alternatively, you can click on the email, and in the slideout, select Actions > Allow.

The email address is added to your allow list and the email is released from quarantine and delivered to the recipient.

Multiple emails can be allowed together by selecting their checkboxes and selecting Allow.

Select the column  icon to display the quarantine table column names. Slide each on and off to view or hide a column.

Select the Refresh button to refresh the quarantine page.